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News Release

Media Contact: Tom Grant

Published on April 22, 2003

Press Release

Shady Grove Adventist Hospital Wins National Award for Outpatient Services

Award is Based Upon Results of Patient Survey

Rockville, MD - Shady Grove Adventist Hospital has received a national award for providing outstanding outpatient services for the community. The Jackson Organization, an independent research company that conducts patient satisfaction surveys for about 200 hospitals throughout the country, issued the award as part of its "Commitment to Excellence" awards program.

Shady Grove Adventist Hospital received the second place award for Overall Outpatient Satisfaction in the "large hospital" category (defined as having more than 250 beds) among all hospitals surveyed nationwide by The Jackson Organization. The award is based upon results from surveying patients who received care at Shady Grove.

"We are very honored to receive national recognition from The Jackson Organization for the outpatient services we provide for the community," said Deborah A. Yancer, President of Shady Grove Adventist Hospital.

"Quality is not a destination, but an ongoing journey. To this extent, we encourage ongoing feedback about our services and continually seek opportunities to improve the services we provide for our community," added Yancer.

Shady Grove Adventist Hospital is a 263-bed hospital that provides an array of inpatient and outpatient health care services including pediatric care, maternity services, emergency medical care, neonatal intensive care, cardiology services, cancer care and other services. The hospital employs approximately 1,700 health care professionals and is part of the Adventist HealthCare system.

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