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Customer Service Standards

Our Customer Service Commitment to You

Respect

  • We will smile and greet you in a friendly manner
  • We will introduce ourselves, address you by name and clearly display our name badges
  • We will knock before entering your room and state our purpose for visiting

Integrity

  • We will act in the best interest of others and take accountability for doing the right thing
  • We will be truthful in word and action
  • We will admit mistakes and take corrective action

Service

  • We will offer explanations, not excuses and be courteous to our patient’s needs
  • We will inform the patient of the care they will receive and the respective time frames
  • We will strive to anticipate customer needs at all times

Excellence

  • We will work as a TEAM to collaborate, manage differences and work toward success
  • We will encourage and congratulate others on a job well done
  • We will go above and beyond what is required of us

Stewardship

  • We will use supplies wisely and take care of the equipment
  • We will offer cost-saving measures
  • We will work productively and take accountability for our actions

Adventist HealthCare Physical Health & Rehabilitation

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Service Commitment

Customer Service StandardsOur Customer Service Commitment to you.

Classes & Events

Find health-related activities near you!

  • Dec
    20
    Tuesday
    6:30 PM - 7:30 PM
    Los participantes podrán compartir ideas y sugerencias y los miembros de los departamentos de Terapia y Diversidad Cultural proporcionarán información y moderarán las intervenciones.
  • Jan
    4
    Wednesday
    6:00 PM - 7:30 PM
    Led by a speech-language pathologist, our game nights focus on playing fun, cognitive-stimulating games.
  • Jan
    12
    Thursday
    12:05 PM - 12:55 PM
    Our Parkinson’s Disease Support Group welcomes individuals and carepartners living with Parkinson’s disease.