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Patient Bill Payments

We understand that medical services can be a costly and often unexpected expense. Our Patient Financial Services department is here to assist you in both making bill payments and answering your billing related questions.

Bill Payment Options

Click to Pay Your Bill Online

Additional Payment Options
Telephone: Bill payments can be made via credit card by calling a Patient Service Representative at 301-315-3660, Monday-Thursday (8:00am-6:00pm) and Friday (8:00am-3:00pm).
Walk-in Visit:

Bill payments can be made in person at the hospital where services were rendered. These payments must be made at the Cashier's Office located in the Main lobby of the hospital.

Payments may also be made by visiting our Patient Financial Services department located at 820 West Diamond Avenue, Suite 500, Gaithersburg, MD 20878
(Map & Directions) during office hours: Monday-Thursday (8:00am-6:00pm) and Friday (8:00am-3:00pm).

Mail: Bill payments may be mailed using the return envelope provided with your statement.

Billing Questions & Assistance

Hospital bills can be complicated and often hard to understand. If you have billing questions, we recommend the following resources:

Should you have additional billing questions, problems or are in need of further assistance, please call 301-315-3660 and you will be connected with a Patient Service Representative.

Charge Estimates

If you would like to request estimated prices for the clinical services of the hospital, contact a Patient Service Representative at 240-826-5427.

Accepted Credit Cards

Online Bill Pay

Use our online bill payment form to pay your hospital bill via credit card at your convenience.

Pay My Bill

Patient Pre-registration

For your convenience, online patient pre-registration is now available for certain hospital services.

Pre-register Online

Billing Questions?

Have billing questions or in need of further assistance? Please view our Frequently Asked Questions or call 301-315-3660 to be connected with a Patient Service Representative. 

Classes & Events

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Tobacco Free Campus

Adventist HealthCare Shady Grove Medical Center became a tobacco free campus on November 15, 2007.