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Understanding Your Bill

View Sample Patient Bill

Below you will find information to help you better understand your bill, the billing process and patient accounts.

What Your Bill Includes

Your hospital bill may include items like:

  • Daily Charges for Your Room (Including: General Nursing Care, Meals, Linens, Housekeeping and Maintenance)
  • Laboratory Tests
  • X-rays
  • Medication
  • Therapy
  • Special Procedures

The Maryland Health Services Cost Review Commission (HSCRC), an agency appointed to help control health care costs in this state, regulates the rates and charges established by the hospital. We cooperate fully with the HSCRC in our attempt to provide the highest quality of service to our patients at the lowest cost.

Private Physician Billing

Your private physician and any consulting physicians involved in your care will bill you separately for their professional services. These separate bills may include hospital-affiliated physicians in:

  • Radiology
  • Anesthesiology
  • Pathology
  • Emergency Department

Patient Accounts

As a courtesy to our patients, the Patient Financial Services department will process a claim to your insurance company. We cannot guarantee that your carrier will pay the claim and accept no responsibility should the claim not be paid.

Your claim is prepared and mailed to your insurance carrier after you leave the hospital. We also send a copy to you for your records. Should there be a delay in payment, please follow up with your insurance company. (Their phone number is usually provided either on your insurance card or through your employer.)

Additional Billing Questions

Should you have additional billing questions, problems or are in need of further assistance, we recommend that you first read our Frequently Asked Questions or call 301-315-3660 and you will be connected with a Patient Service Representative.

Online Bill Pay

Use our online bill payment form to pay your hospital bill via credit card at your convenience.

Pay My Bill

Patient Pre-registration

For your convenience, online patient pre-registration is now available for certain hospital services.

Pre-register Online

Billing Questions?

Have billing questions or in need of further assistance? Please view our Frequently Asked Questions or call 301-315-3660 to be connected with a Patient Service Representative. 

Classes & Events

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Tobacco Free Campus

Adventist HealthCare Shady Grove Medical Center became a tobacco free campus on November 15, 2007.