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Caregivers

The following caregivers make up your care team at Adventist HealthCare Shady Grove Medical Center.

Your Nurse

During each shift, one registered nurse (RN) and a patient care technician will be responsible for your care and comfort needs. You, your physician, your nurse and your family will work together as a team toward your recovery. If you have questions or concerns about anything to do with your hospital stay or procedures, please ask your nurse. Your nurse is here to help you.

Skilled nursing clinicians are available to assist your nurse with special needs you may have. These nurse clinicians include intravenous (IV) therapists; specialists who teach colostomy patients about their follow-up care and special techniques for skin; wound management and diabetic education; and clinicians specializing in orthopedic care.

Your Patient Representative

If you have a question or problem that cannot be resolved by your nurse and would like to speak with someone in the hospital's executive office, please contact the Patient Representative at extension 6513. If you prefer, you also may write or personally visit the Patient Representative, who will resolve your concern and keep you informed of all the steps taken.

Your Doctor

In addition to the physician that admitted you to the hospital, other physicians involved in your care at Adventist HealthCare Shady Grove Medical Center may include radiologists (physicians specializing in x-rays), Emergency Department physicians, hospitalists (physicians who are experts in providing inpatient services), pathologists and any consultants your doctor requests. If a doctor you are not familiar with visits you, please feel free to ask for his or her name and the purpose of the visit. You will receive separate bills from each doctor who sees you or is involved with your care.

Other Employees Who May Come To Your Room

As a patient of Adventist HealthCare Shady Grove Medical Center, we ask that you assist the practitioners in identifying you. Please show your identification band to your health care provider so that you can be properly identified before receiving any tests, medication or treatment. The following hospital employees may visit your room during your stay. Each authorized hospital employee will be wearing a name badge when on duty.

CHAPLAINS

Our Pastoral Care Services staff provides emotional and spiritual support for patients and families.

FOOD SERVICE STAFF

Hospitality Associates and Tray Passers deliver your meals and pick up your menu. Each Food Service employee wears burgandy scrubs or a navy or burgandy top with tan pants.

HOUSEKEEPING

These employees wear blue pants and blue shirts or smocks while providing cleaning services throughout the hospital.

MEDICALSUPPORT (PHYSICAL THERAPIST, X-RAYTECH, ETC.)

These employees wear a white laboratory coat and casual pants. They may take you to Physical Therapy, Radiology or Cardiology for the tests or therapy your doctor has ordered.

PHLEBOTOMISTS

These technicians will come to your room to draw blood for medical tests ordered by your doctor. They wear casual clothes with a white laboratory coat and carry a tray with tubes and syringes for collecting blood or other specimens.

RESPIRATORY THERAPISTS

These employees have special training that helps them administer therapy for respiratory complications and diseases. They wear a white laboratory coat over teal green scrubs.

SURGICAL TRANSPORTERS

These employees are responsible for moving you from your room to surgery. They wear green scrubs.

UNIT COORDINATORS

These employees manage the paperwork flow at the nurses stations, route phone calls, process special orders and in many other ways support the nursing staff on each unit.

CLINICAL DIETITIANS

These employees will visit you if you are found to be at nutrition risk at the time of admission, are receiving enteral or parenteral nutrition, a physician or nurse consults them to see you, or by your request. They wear a white laboratory coat over business casual clothes.

ADMITTING REGISTRARS

These employees are responsible for obtaining the information needed to get you admitted into the hospital and will work with your insurance company to ensure payment of your hospital bill. These employees will be wearing casual clothes.

Confidentiality/Privacy

Your personal and medical information are confidential, and only those hospital employees who assist in your medical care or process our records and other paperwork have access to your chart. These employees know that it is hospital policy to keep the information in your chart confidential. You have the right to choose not to have your name on the patient list at the information desk or switchboard. Please tell your nurse if this is your wish. You should know, however, that the hospital would be unable to direct calls, mail, visitors or flowers to you if this level of privacy is your choice.

Online Bill Pay

Use our online bill payment form to pay your hospital bill via credit card at your convenience.

Pay My Bill

Patient Pre-registration

For your convenience, online patient pre-registration is now available for certain hospital services.

Pre-register Online

Billing Questions?

Have billing questions or in need of further assistance? Please view our Frequently Asked Questions or call 301-315-3660 to be connected with a Patient Service Representative. 

Classes & Events

Find health-related activities near you!

  • Dec
    22
    Monday
    10:30 AM - 12:30 PM
    If you are feeling overwhelmed by your new role, having difficulty making it through your day, or simply would like to connect with other new moms and their babies, please join us for a FREE ongoing weekly support group for moms.
  • Dec
    23
    Tuesday
    8:00 AM - 9:30 AM
    Adventist HealthCare and Westfield Montgomery Mall have teamed up to promote healthy and active lifestyles in our community via our Adventist HealthCare Walking Club.
  • Dec
    23
    Tuesday
    12:30 PM - 2:00 PM
    This group is available to all persons who share a cancer experience - current patients, survivors, care givers, family and friends.

Tobacco Free Campus

Adventist HealthCare Shady Grove Medical Center became a tobacco free campus on November 15, 2007.