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Guest & Visitor Services

Our downloadable Patient & Visitor Guide (PDF) provides information and resources to assist you during your visit to our campus.

Visiting Hours & Information

Family and friends can be crucial to a patient's healing. In most cases we welcome guests 24 hours a day, seven days a week. However, some units have restrictions. Please check with each unit accordingly.

Visting Hours

General Visiting

Patient-centered visiting hours have been established. Our patients can visit with loved ones whenever it is convenient as long as the visit supports the comfort, care and privacy of our patients. In some units, visiting hours and the number of visitors may be limited due to the special needs of the patient, or for the privacy of other patients. Please check with the nursing staff for unit-specific information.

Overnight Visiting/Parking

For the security of our patients, visitors, staff and volunteers, the Emergency Department lobby will be the only entrance open between 10:00pm and 5:00am. Overnight visitors must check in with the security guard in the Emergency Department lobby for a visitor badge.

If you plan to enter or exit the hospital between 10:00pm and 5:00am, please park in the Emergency Department lot. An emergency phone will be posted outside the 1st floor Main Entrance for after-hours Security/Operator assistance.

Adventist HealthCare Shady Grove Medical Center is committed to providing a safe environment for everyone who enters our doors. Thank you for your cooperation.

The Birth Center at Adventist HealthCare Shady Grove Medical Center Visiting Information

When visiting patients in the Birth Center at Adventist HealthCare Shady Grove Medical Center, please be advised that in the Birth Center, any child under the age of 16 must be a family member. No child under the age of 16 may spend the night in the Birth Center. We appreciate your cooperation with this request as we strive to maintain privacy and safety for our patients and visitors.

Additionally, effective January 2, 2014, the Birth Center at Adventist HealthCare Shady Grove Medical Center will institute quiet hours from 1 – 3 p.m. During this time, we ask families and visitors to please let moms and their significant others enjoy some alone time to bond with their new baby.


Parking is available in the visitor lots at the main entrance of the hospital, as well as in the parking garage. All patient/visitor lots on this campus require payment of a nominal fee. The parking system accepts cash and all major credit cards. You can pay at a kiosk located in the lobby or as you exit the lot. If you lose your ticket, please contact the on-duty parking attendant by using the intercom system at the gates or pay stations, or call our Security office at 240-826-6671.

There is a 20-minute grace period in all lots to allow for patient drop-off and pickup. Additionally, Montgomery County operates metered parking along Medical Center Drive.

Entry & Exit

In order to keep our patients and employees safe, the main hospital entrance closes nightly from 10 p.m. to 5 a.m. During that time, all patients and visitors must enter and exit through the Emergency Department.

Visitor Name Tags

For added safety, certain units require visitors to check in and wear name tags. These units include:

  • The Emergency Department
  • Operating rooms
  • The Labor and Delivery unit
  • The Pediatric unit


We welcome you to take pictures or video of yourself or family members at our hospital. However, we cannot allow pictures or videos of other patients, staff or any medical procedures.

Hospital Services

During your visit, you may wish to take advantage of the following hospital services:

Visitor Dining

Visitor dining is available in our Woodlands Café, located on the first floor, or guests can buy snacks from our Jazzman’s Café and Bakery kiosks as well as from vending machines on the first and second floors.

Gift Shop

Our Gift Shop in the first-floor lobby carries a wide selection of snacks, cards and toiletries. Visitors also can pick up flowers, balloons, candy, books and magazines, stuffed animals and baby items. Gift shop hours are:

  • Sunday: 11 a.m. to 7 p.m.
  • Monday to Thursday: 10 a.m. to 7 p.m.
  • Friday: 10 a.m. to 5 p.m.
  • Saturday: Closed

MasterCard, Visa and American Express are accepted. Profits from the Gift Shop are contributed to the hospital to help fund facilities, equipment and programs.

Spiritual Care

If you need emotional or spiritual support during your stay, we encourage you to call upon our Mission Integration and Spiritual Care team. These interfaith professionals carry out our goal of whole-person care for our patients and their loved ones.

To request a chaplain’s visit, just dial “0” from any hospital phone.

For quiet reflection or prayer on your own, we have a chapel on the first floor of the hospital, to the left of the main entrance. Chaplains conduct a short, interfaith service in the chapel every third Sunday of the month at 8:30 a.m. Everyone is welcome.

Spiritual Care also offers grief support groups and a variety of other ministries and services. To learn more, please dial 6112.

Healing Garden

Visitors can access our award-winning Barbara Truland-Butz Healing Garden from the second floor. You can enter through a door inside the family lounge on our oncology unit (2B). The rooftop garden provides benches for meditation and reflection amid greenery and flowers, a water feature, a Zen garden and a pathway of personalized stones donated in honor of loved ones. Many rooms in the hospital Garden Wing have views of the garden, which is maintained with gifts to our Foundation.

Wireless Internet (WiFi)

Adventist HealthCare Shady Grove Medical Center is pleased to provide complimentary Wireless Internet (WiFi) access for our guests and visitors.

Lost & Found

Lost and Found is located in the Security Services Department. Items are held for 15 days before being donated to a local charity. If you have lost something, call 240-826-6000 and ask the operator to page the security officer on duty.

Hotels & Lodging

As a service to friends and family members of Adventist HealthCare Shady Grove Medical Center patients, we are happy to provide you this listing of local hotels to assist in making accommodations to be near your loved one during their stay.

Visitation Restrictions

To preserve a healing environment and prevent the spread of infections, we may limit or restrict visitation in these instances:

  1. When you ask us to restrict visitation, or when your support person makes the request while you are incapacitated. Patients always have the right to refuse visitors. Please let your nurse know if you do not wish to have guests.
  2. When we must maintain a sterile environment during procedures.
  3. When a visitor’s behavior disrupts the patient care unit’s functioning.
  4. When a visitor’s behavior presents a direct risk or threat to you, staff or others in the immediate environment.
  5. When the visitor may put you at risk of infection.
  6. When space is limited.
  7. When you or a roommate needs rest or privacy.
  8. When children are under age 18 and do not have a visiting adult to supervise them.
  9. When a court order limits or restrains a visitor’s contact.
  10. When a patient is in police and/ or correctional services custody.
  11. When an infectious disease outbreak requires extraordinary precautions.
  12. When we have serious emergency situations, such as an external or internal disaster.

Tobacco Free Campus

Adventist HealthCare Shady Grove Medical Center became a tobacco free campus on November 15, 2007.