Your comfort and recovery are important to us. That’s why a patient representative is ready to assist you during your stay. Patient representatives help in the resolution of any special needs. They can answer questions about hospital procedures and policies, as well as provide notary services. Our patient representatives also ensure that the lines of communication remain open between you and the hospital staff. If you encounter any problems during your stay, please contact your patient representative in the Patient and Guest Services Department by dialing 301-891-5476.
Washington Adventist Hospital follows the guidelines established by the federal Centers for Disease Control and Prevention (CDC) and Occupational Safety and Health Administration (OSHA) to prevent the possible transmission of communicable disease.
These guidelines are known as standard preventions. This means the hospital takes certain precautions when treating all patients to prevent the possible spread of disease. Treating every patient as potentially infected means there is no need to guess who carries a virus and who does not. Therefore, you may see health care workers wearing gloves, goggles and gowns when there is the possibility of contact with blood or body fluids.
Menus and meals are delivered by hosts/hostesses for all patients receiving solid food. Patients will be provided a menu to fill out or the dietary host/hostess will ask for your selections. To fill out the menu, first circle your selections for breakfast, lunch and dinner. Vegetarian and meat entrees are available. Then, write your name and room number in the blanks provided, and place the menu on your bedside table. Hosts/hostesses make rounds each morning starting at 8:30 a.m. to pick up the menus.
Vending machines are located on Lower Level 2 near the cafeteria. Vending machines provide 24-hour food service.
Patients, families and members of the hospital community are sometimes confronted with difficult ethical decisions regarding medical treatment, particularly concerning life-threatening conditions. In compliance with Maryland law, the Ethics Committee is available to guide patients, families and caregivers in making ethically acceptable decisions. For further information, call the patient representative at 301-891-5476 or Social Work at 301-891-5465.
Hearing Impaired Patients
If your hearing is impaired, ask your nurse for a telephone device for the deaf (TDD). A TDD will be brought to your room. The hospital’s TDD number is 301-891-5081. Interpreter services may be provided under special circumstances.
Mail and Flowers
Volunteers will deliver any mail or flowers addressed to you. They will gladly get stamps for you if you are confined. Mail received after you have left the hospital will be forwarded to your home. If flowers arrive after your discharge, the florist or sender will be notified.
If you would like to buy a newspaper, contact patient and Guest Services or Volunteer Services and someone will be happy to bring you one.
Notary services can be arranged Monday through Friday through Patient and Guest Services. Please call 301-891-6076.
Nurse Call System
Your room has a nurse call system to ensure your safety and comfort. Your nurse will show you how to use it and the other equipment in your room.
Pastoral Care – The members of the Pastoral Care Services Department are here to offer spiritual support for you and your family. The chaplains will also contact your pastor, priest or rabbi, if you so desire. If you wish to speak with a chaplain, tell your nurse or dial ext. 5265. Regular interfaith services are held in the Stephenson Chapel located on the first floor. Please check with your nurse for the schedule. The chapel also is available for personal meditation.
Telephone and Television
A telephone and television are provided for you. Admitting personnel can explain the daily “communications fee” for this service, which is payable at discharge.
Long Distance Calls
Long distance calls cannot be billed to your room/account. Long distance calls can be placed by using a calling card or by calling collect with the assistance of the hospital operator. Your family and visitors may use the public phones on each floor. Cell phones are restricted in areas where signs are posted.
Washington Adventist Hospital recognizes that visits from family members, close friends and clergy are an important part of your healing process. Our visitation policy provides a safe environment that promotes patients’ physical and emotional well-being, provides adequate patient rest and allows time for medical therapies and nursing care.
Visitors are encouraged to communicate with the patient’s nurse to discuss visiting arrangements. Visitors are asked to respect the nurse’s direction in coordinating visiting times according to each patient’s care needs and the needs of the family. If you need to enter the hospital after 8 p.m., please use the entrance next to the Emergency Department.
Fire and Safety Information
Washington Adventist Hospital conducts regular fire drills in order to enhance the hospital’s fire preparedness program and meet regulatory agency requirements.
Individuals may not smoke within, or on, any area of the Washington Adventist Hospital building (including, but not limited to, patient rooms, corridors, store rooms, stairways, mechanical rooms, rooftop areas, etc.). This includes patients, visitors, volunteers, physicians, employees and others.