Patient & Member Portals

Setting up your patient portal account is easy. Here’s how:

1. At your visit or you can call the office directly, share your email with the office.
2. Check your email for a message from no-reply@eclinicalmail.com.
3. Your username will be included.
4. Click “Set up Patient Portal.”
5. Verify by selecting “Phone Number” and click “Voice” or “Text” and click “Send Code.”
6. Enter code sent and click “Verify.”
7. Follow “Password Guidelines” to create a secure login.
8. Confirm “New Password” and “Next” to log in.
9. Follow prompts to reach your personalized dashboard.
10. Remember to always “Sign Out” to securely log out.

There are several ways to access your patient portal. Always start by visiting Health.Healow.com/AdventistHealthCare. You can sign in with your username and password.

If you don’t know your username and password, you can use your mobile phone.

1. Click on “Using Mobile Phone.”
2. Enter in your first and last name, and date of birth.
3. Select the mobile phone number and click “Send Code” to receive a verification code.
4. Enter code and login.
5. Log out securely by clicking “Sign Out.”

You can fill out the appointment questionnaire before your appointment and save time while you wait.

1. Visit Health.Healow.com/AdventistHealthCare and log in. Your Dashboard will appear and you should see your upcoming appointments.
2. In the Appointment card, click on Fill Questionnaire and follow the prompts to answer and submit.
3. You can review your answers and submit any changes by clicking on “Review” in the Appointment card prior to your scheduled appointment time.

Download A PDF Guide

You can send a message to your doctor or other provider through the patient portal. This can save time when you need to reach your provider and don’t want to wait on hold when calling the office. Use this feature for non-urgent messages only.

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click on Messages and select “Inbox” to view messages and to write and send a message.
3. Once in your inbox, “Compose” to create a message for your provider.
4. Select “Facility” and “Provider” in the dropdown menu.
5. Compose your message and click send. Please call 9-1-1 for emergencies. 
6. Select a message in your inbox to read and click reply to answer messages in your inbox.

Adventist Medical Group offers televisits where you can meet with your provider wherever it is most convenient for you. Here’s how you can join the televisit.

Ensure you have the following to participate in the televisit:

1. Valid email.
2. Device with a microphone and camera.
3. Reliable internet connection, Chrome, Firefox or Safari work best.

Join the televisit through two options.

1. Visit Health.Healow.com/AdventistHealthCare and log in and click “Join Televisit” from the Dashboard and your appointment card.
2. Visit Health.Healow.com/AdventistHealthCare and click “Join a Televisit” before logging in. Enter in the HealowTV code provided by the office.
3. Complete the necessary next steps to start your televisit.
4. You can end the televisit by clicking the red phone button and clicking exit.

If you are having trouble logging in, you can recover your username and reset your password. Here’s how:

1. Visit Health.Healow.com/AdventistHealthCare and click on “Trouble logging in.”
2. Follow the prompts if you forgot your username or password.
3. You’ll receive an email from no-reply@eclinicalmail.com with instructions on how to get your username or password.

You can easily request a prescription refill using the patient portal. Here’s how:

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click “Messages” and select “Refill Requests.”
3. Click “Medication” and select the medications you need for refill.
4. Click “Refill Request” and follow the prompts to choose the facility and provider.
5. Select your preferred pharmacy and type in a message for the clinic.
6. Click “Submit.”

You can request a new appointment through the patient portal. Here’s how:

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click “Appointments” and select “New Appointment.”
3. You can then search for your provider and follow the prompts to access the online scheduling feature.
4. You’ll need to verify payment options and your phone number to book an appointment.

You can request a change or to cancel an upcoming appointment through the patient portal. Here’s how:

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click “Appointments” and select “Upcoming Appointments.”
3. If rescheduling, click “Reschedule” and confirm your request. Once confirmed, complete the “Reschedule Appointment Request” form and submit. Please check the patient portal to see your new appointment time was accepted. The portal will be updated with the new appointment time once the office handles your request. You may also receive a call to confirm the new appointment time.
4. If canceling, click “Cancel” and provide your cancellation reason and submit.

If you would like to pay your balance, access the patient portal.

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click “My Account” and select “Current Statement” to view the latest billing information.
3. Click “View” to access the statement and select “Pay Now.” Enter in your information to “Make Payment” and ‘Print” receipt. 

You can update any information in your patient portal. It is important to ensure you make updates when needed so your care team has the latest information such as updated address, pharmacy preferences, etc. This can also save time when in the office for a visit. Here’s how:

1. Visit Health.Healow.com/AdventistHealthCare and log in.
2. Click “My Account,” select “Personal Information” and click “Update Info.”
3. Update any information needed and click “Save.” Your care team will apply the changes.
4. To update other information like pharmacy preference and employer information, click on “Additional Information” and follow the prompts to update your information.