If a nurse visits your bedside and has serious and immediate concerns about your health, he or she will call our Rapid Response team. This team includes a critical care nurse and respiratory therapist. Team members will come to your room quickly and check on you.
You or your visitors also can call the Rapid Response team if something is urgently wrong. To contact the team, please dial 4444 from any hospital telephone and turn on the room’s call light. An operator will ask for:
- The caller’s name
- The room number
- The patient’s name
We do all we can to make sure you don’t accidentally fall during your stay. Many things can cause patients to have problems with balance and stability — medications, age, recent surgery, chronic health conditions and more.
When you are admitted into the hospital, we’ll ask you questions about your balance and stability. We will monitor your risk of falling throughout your stay. We might note your balance and stability levels by having you wear armbands, by putting signs on your door to alert staff members or by giving you no-skid socks.
You might hear us use the phrase, “Call, don’t fall.” Never hesitate to ask for help. If you need help in getting to the bathroom, using a bedpan or moving around your room, we’d rather you call us for assistance than risk injury from a fall. If you are alone and at great risk for potential injury from falling, please know that we may use special equipment to ensure your protection.
If you have arrived with valuables such as a wallet, a purse or jewelry, please ask a loved one to take them home for you. If this is impossible, the hospital maintains a process for keeping money and valuables. We shall not be liable for loss or damage of any personal property that is not stored according to this process. You must claim all items at the time of your discharge. We dispose of items that are unclaimed after 12 months and are released from liability after that time.
The hospital does not accept responsibility for valuables that are not safeguarded in this manner.
Shady Grove Medical Center does not allow smoking or tobacco use anywhere on our campus, inside or outside. A physician can order nicotine substitutes for you.
If you’re trying to quit smoking, use your stay with us as a first step. Join our Tobacco Cessation Program for patients. You can receive one-on-one counseling; information on nicotine replacement therapy; free patches, gums and lozenges; plus, referrals for additional tobacco cessation support programs after your discharge. To enroll, call 240-826-6510.
Please use earphones with personal audio or video devices, especially if you are in a semi-private room.
To allow you a period of uninterrupted rest, we observe quiet hours twice a day from 3 to 4 a.m. and 3 to 4 p.m. During these times, we ask staff and visitors to keep the area around your room quiet.