Guest & Visitor Services

Our downloadable Patient & Visitor Guide (PDF) provides information and resources to assist you during your visit to our campus.

Visiting Hours & Information

Visitor Policies

Hours and Guidelines

Visiting hours are 8am-8pm, seven days a week. Please below for details on units whose visitation hours may fall outside these guidelines.

Children are welcome to visit and must be supervised at all times by an adult who is not the patient.

A care team may adjust or limit visitors in treatment areas, including patient rooms, to support care, safety, and recovery. Visitors may be asked to wait in designated areas based on the patient’s condition.

Unit Specific Policies

  • Emergency Department - Two visitors per patient are permitted at the bedside 24 hours a day, seven days a week.
  • Surgery and CVIR - Two visitors at a time are permitted postoperatively in the post-anesthesia care unit (PACU).
  • The Birth Center - A designated support person may stay with the patient at all times on the Labor and Delivery and Mother/Baby units
    • In Antepartum, siblings may visit under supervision of an adult other than the patient.
    • In addition to two visitors, one certified doula is permitted. Doulas must check in at the Labor & Delivery front desk and complete a Doula Consent Form.
    • NICU: Parents may visit 24 hours a day, seven days a weekend must wear a matching baby band at all times.
  • Pediatric Unit - Parents and guardians can be with their child 24 hours a day, 7 days a week.
  • Behavioral Health Units - A unit therapist will coordinate with loved ones to arrange visitation days within these hours: Monday-Friday: 5:30-6:30 p.m.; Saturday and Sunday: 2-3 p.m. One healthy adult visitor over age 18 is permitted each day.

Visitation Check-In and Procedures

  • All visitors must register at the front desk to receive a visitor badge.
  • Visitors must stay within patient rooms or approved waiting areas during their visit.
  • Visitation may be restricted or suspended by a hospital team member to ensure safety.

Overnight Entry

For the security of our patients, visitors and team members, the Emergency Department doorway will be the only doorway open between 8 p.m. and 5:30am. Overnight visitors must check in with the security guard in the Emergency Department entrance for a visitor badge.

Parking

Parking is available in the visitor lots at the main entrance of the hospital. All patient/visitor lots on this campus require payment of a nominal fee. The parking system accepts cash and all major credit cards. You can pay at a kiosk located in the lobby or as you exit the lot. If you lose your ticket, please contact the on-duty parking attendant by using the intercom system at the gates or pay stations, or call our Security office at 240-826-6671.

There is a 20-minute grace period in all lots to allow for patient drop-off and pickup. Additionally, Montgomery County operates metered parking along Medical Center Drive.

Cameras

We welcome you to take pictures or video of yourself or family members at our hospital. However, we cannot allow pictures or videos of other patients, staff or any medical procedures.

 

Hospital Services

During your visit, you may wish to take advantage of the following hospital services:

Visitor Dining

Visitor dining is available in our Woodlands Café, located on the first floor, or guests can buy snacks from vending machines on the first, second and third floors.

Gift Shop

Our Gift Shop in the first-floor lobby carries a wide selection of snacks, cards and toiletries. Visitors also can pick up flowers, balloons, candy, books and magazines, stuffed animals and baby items. Gift shop hours are:

  • Sunday: 11 a.m. to 4 p.m.
  • Monday to Thursday: 10 a.m. to 6 p.m.
  • Friday: 10 a.m. to 5 p.m.
  • Saturday: Closed

Spiritual Care

If you need emotional or spiritual support during your stay, we encourage you to call upon our Mission Integration and Spiritual Care team. These interfaith professionals carry out our goal of whole-person care for our patients and their loved ones.

To request a chaplain’s visit, just dial “0” from any hospital phone.

For quiet reflection or prayer on your own, we have a chapel on the first floor of the hospital, to the left of the main entrance. Chaplains conduct a short, interfaith service in the chapel every third Sunday of the month at 8:30 a.m. Everyone is welcome.

Spiritual Care also offers grief support groups and a variety of other ministries and services. To learn more, please dial 6112.

Healing Garden

Visitors can access our award-winning Barbara Truland-Butz Healing Garden from the second floor. You can enter through a door inside the family lounge on our oncology unit (2B). The rooftop garden provides benches for meditation and reflection amid greenery and flowers, a water feature, a Zen garden and a pathway of personalized stones donated in honor of loved ones. Many rooms in the hospital Garden Wing have views of the garden, which is maintained with gifts to our Foundation.

Wireless Internet (WiFi)

Adventist HealthCare Shady Grove Medical Center is pleased to provide complimentary Wireless Internet (WiFi) access for our guests and visitors.

Lost & Found

Lost and Found is located in the Security Services Department. Items are held for 15 days before being donated to a local charity. If you have lost something, call 240-826-6000 and ask the operator to page the security officer on duty.

 

Visitor Restrictions

Patients always have the right to refuse visitors. Please let your nurse know if you do not wish to have guests.

There may be times when the hospital needs to limit or restrict visitation to ensure the safety and well-being of patients or team members:

  1. To preserve a healing environment and prevent the spread of infections,
  2. To maintain a sterile environment during procedures.
  3. When a visitor’s behavior disrupts the patient care unit’s functioning.
  4. When a visitor’s behavior presents a direct risk or threat to patients, care givers or others in the immediate environment.
  5. When space is overcrowded.
  6. When minor children do not have a non-patient adult visitor to supervise them.
  7. When a court order limits or restrains a visitor’s contact.
  8. When a patient is in police and/ or correctional services custody.
  9. When an infectious disease outbreak requires extraordinary precautions.
  10. When we have serious emergency situations, such as an external or internal disaster.

Any visitation limitations or restrictions will be communicated clearly and respectfully, along with the reason and the expected duration. The care team will regularly reassess the situation and strive to resume visitation as soon as it is safe and appropriate.

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