Customer Service Standards - Adventist HealthCare

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Customer Service Standards

Our Customer Service Commitment to You


  • We will smile and greet you in a friendly manner
  • We will introduce ourselves, address you by name and clearly display our name badges
  • We will knock before entering your room and state our purpose for visiting


  • We will act in the best interest of others and take accountability for doing the right thing
  • We will be truthful in word and action
  • We will admit mistakes and take corrective action


  • We will offer explanations, not excuses and be courteous to our patient’s needs
  • We will inform the patient of the care they will receive and the respective time frames
  • We will strive to anticipate customer needs at all times


  • We will work as a TEAM to collaborate, manage differences and work toward success
  • We will encourage and congratulate others on a job well done
  • We will go above and beyond what is required of us


  • We will use supplies wisely and take care of the equipment
  • We will offer cost-saving measures
  • We will work productively and take accountability for our actions

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Customer Service StandardsOur Customer Service Commitment to you.

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