Patient & Visitor Information

Patient & Visitor Guide

Download our Patient & Visitor Guide (PDF)

Welcome and thank you for choosing Adventist HealthCare Shady Grove Medical Center for your care. We realize that hospitals can sometimes seem overwhelming, especially when you are ill so we developed this guide to inform you of all the services we offer to make your stay or visit with us as comfortable as possible.

Information for Patients

Our patient guide provides information and resources to assist you before, during, and after your hospital stay, including:

• Patient Pre-registration - Save time by pre-registering for Labor & Delivery or Surgery services online at your convenience.
• Your Room, Safety & Security - Keeping you healthy, safe, and comfortable is our top priority.
• Patient Privacy, Rights & Responsibilities - We urge you to remain active, involved and informed while you are with us.
• Your Care Team - Meet the people involved in your care and learn what to expect from your team.
• Discharge Planning - When it’s time to leave our hospital, we’re here to help you transition to the most appropriate place to continue your care.
• Patient Billing - Get answers to your billing related questions and make payments.

Information for Visitors

Our visitor guide provides information and resources to assist friends and family members during your visit to our campus, including:

• Visiting Hours - View general, overnight, and Birth Center visiting hours and rules.
• Visitor Dining - We encourage hospital guests to explore the variety of delicious, nutritious foods in our café.
• Care Resources - Send a free cheer card to a loved one or explore our other online tools for friends and family members.
• Hotels & Lodging - View nearby hotels should you need accommodations during your visit.