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Patient Information

Your Room Accommodations

Call Button

For assistance, or to speak with your nurse, please press the call button located on the television control. The unit coordinator who answers will inform your nurse of your needs.

Interpreter and Hearing Impaired Services

We want to welcome you to Adventist HealthCare Shady Grove Medical Center and we would like your experience with our hospital to be as pleasant as possible. You are able to receive prompt communication services by:

  1. Requesting an interpreter
  2. Utilizing a TDD device
  3. Utilizing a language line

Our goal is to provide efficient communication with patients who are hearing-impaired or unable to speak English, in order to facilitate their understanding of information related to their medical condition or hospital visit.

No person will be denied equal access to services based on his or her ability to communicate or speak English. Our Cultural Diversity Liaison may provide interpreter services at Adventist HealthCare Shady Grove Medical Center by using the Language Line, which is accessible 24 hours per day, and by TDD/TTY for hearing or speech-impaired patients. An adult family member may interpret if requested to do so by the patient. Any cost incurred through the use of these services will be paid by the hospital. The nurse or other health care provider in the department or unit where the patient is located is responsible for determining and requesting appropriate interpreter services.

Please know that if you are experiencing an emergency condition, your care will not be delayed. The hospital staff will assist you in communicating as effectively as possible.

Please do not hesitate to ask your nurse about our services to which you are entitled.


We hope you enjoy your meals. In order to keep you satisfied, we encourage you to choose foods you like from our menus based upon the diet your physician has ordered. In the event that you do not wish to choose any of the selections provided, please ask your Hospitality Associate or Tray Passer for a list of alternative menu choices, known as "all-time favorites." You may handwrite any alternative selections directly on your menu.

Your breakfast tray will contain a menu for that day's lunch and dinner and breakfast for the following day. Your Hospitality Associate can assist you in filling out the menu if needed. Patient menus are also available on the nursing units, and patients are encouraged to make menu selections. Upon completion, a Food Service employee will pick up your menu and return it to Food & Nutrition Services to be processed.

Visitors may purchase a "guest tray" to be delivered with the patient's tray. Upon purchase you will receive a patient menu to fill out and the receipt will be attached as proof of payment to ensure your meal is delivered. Visitors may also eat in the cafeteria located on the first floor or buy snacks from the vending machines on the first and second floors. Your Accommodations


Volunteers deliver patient mail Monday through Friday. The hospital receives no mail on weekends or holidays. A mail slot for outgoing mail is located on each floor near the elevators.

Wireless Internet (WiFi)

Adventist HealthCare Shady Grove Medical Center is pleased to provide complimentary wireless Internet (WiFi) access for our guests and visitors.

Electrical Appliances

All personal electrical appliances used at the hospital (including razors, radios and portable computers) must be battery-operated for your safety.

Radios and Sound Systems

We request that you use headphones with your radio, cassette recorder or compact disc player if you are in a semi-private room.


Your valuables (such as wallet, purse or jewelry) should be left at home. If this is not possible, a safe deposit box is available in the Admitting Office. Keys for the box and a form for listing its contents will be given to you. When you check out, bring the keys to Admitting and a clerk will return your belongings to you. The hospital does not accept responsibility for valuables that are not safeguarded in this manner.

Smoking and Alcohol

Adventist HealthCare Shady Grove Medical Center has instituted a smoke-free policy in accordance with state and county law. To provide an environment of healing, we ask that patients and visitors not smoke in the hospital. No alcoholic beverages are permitted in the hospital.

Online Bill Pay

Use our online bill payment form to pay your hospital bill via credit card at your convenience.

Pay My Bill

Patient Pre-registration

For your convenience, online patient pre-registration is now available for certain hospital services.

Pre-register Online

Billing Questions?

Have billing questions or in need of further assistance? Please view our Frequently Asked Questions or call 301-315-3660 to be connected with a Patient Service Representative. 

Classes & Events

Find health-related activities near you!

Tobacco Free Campus

Adventist HealthCare Shady Grove Medical Center became a tobacco free campus on November 15, 2007.