Patient Complaints & Grievances
As our patient, we are available to offer support for any concerns you may have about your care.
To file a complaint about care and have the complaint reviewed without the complaint affecting your care. Please contact the Adventist HealthCare location where you received care directly to file a complaint or discuss any grievances.
For Additional Assistance
If concerns are not resolved by the hospital to a patient’s or patient representative’s satisfaction, you are encouraged to contact any of the following organizations:
Maryland Department of Health & Mental Hygiene
Office of Health Care Quality
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
Centers for Medicare & Medicaid Services (CMS)
The Joint Commission (TJC)
Commission on Accreditation of Rehabilitation Facilities (CARF) International
U.S. Department of Health & Human Services Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201