Visitor Policy | Adventist HealthCare | Maryland

Visitor Policy

Family and friends can be an important part of a patient’s healing and recovery. We invite our patients to welcome their loved ones for a visit when it is convenient, as long as the visit supports the comfort, care and privacy of our patients, as well as our visitor policy and any temporary restrictions.

In some circumstances, visiting hours and the number of visitors may be limited. Please see below for more information or any visitor restrictions.

Temporary COVID-19 Visitor Restrictions

In response to COVID-19 and guidelines from the state of Maryland, Adventist HealthCare has updated its Visitor Policy.

Updated: March 25, 2021

  • Fort Washington, Shady Grove and White Oak Medical Centers and Rehabilitation are allowing one healthy adult visitor for admitted patients. Visiting hours and other policies vary by hospital as noted below.
  • No visitors are permitted for COVID-19 patients or persons under investigation for COVID-19, except as noted below.
  • Hospital visitors must present valid ID and will be screened for COVID-19 symptoms upon entry to the hospital. Visitors with COVID-19 symptoms will not be permitted. Visitors also must sign an attestation agreeing to comply with all hospital regulations.
  • Visitors must wear a hospital-issued face mask at all time, practice hand hygiene and social distance. Visitors must remain within the patient’s room during the visit and not travel to other areas of the hospital including the cafeteria and waiting areas.

Location Specific Policies

Please select a location below for specifics of that location’s current Visitor Policy:

Fort Washington Medical Center

Fort Washington Medical Center will allow one adult visitor for inpatient and observation patients, except Persons Under Investigation (PUIs) or those diagnosed with COVID-19, from 1-3 p.m. and 5-7 p.m. daily.

Visitor guidelines will be:

  • One adult visitor will be permitted during each visiting time period.
  • Visitors must present to the front desk in the main lobby. They will be escorted to the ambulance security desk for check-in and screening. Visitors may only enter the hospital through the main entrance.
  • Visitors will be screened for COVID-19 symptoms upon entering, prior to each visit, and must sign an attestation. Visitors will not be allowed if symptoms are present.
  • Visitors must wear a hospital-issued mask at all times and practice frequent hand hygiene.
  • Visitors must remain within the patient’s room during the visit and cannot travel to the cafeteria, waiting areas or other parts of the hospital.

Fort Washington’s leaders will continue to periodically evaluate our visitor policy for effectiveness and safety. Thank you in advance for helping us make the visitation policy safe and beneficial to our patients and their loved ones.

Shady Grove Medical Center

  • Visiting hours are 10 a.m. to 6 p.m. daily. Hours may be reduced due to variability based on the condition of the patient and visitor volumes.
  • One adult visitor per day. Patients may designate three visitors over the length of their stay. Patients must designate the visitor to the Nursing Department ahead of time.
  • One visitor may accompany an Emergency Department patient, including patients at Germantown Emergency Center.
  • One visitor may accompany a surgical patient in the pre-op department. The visitor must immediately exit the hospital once the patient is taken to surgery.
  • For maternity patients, one designated trained Doula is also permitted in the Labor and Delivery Department and must remain on the unit.
  • Parents/guardians with a baby in the NICU may visit together at the same time.

White Oak Medical Center

  • Visitation is permitted at any time, according to the guidelines noted.
  • One visitor is permitted for observation and Emergency Department patients.
  • Patients having outpatient procedures or outpatient testing are permitted one visitor.
  • For maternity patients, one designated trained Doula is also permitted in the Labor and Delivery Department and must remain on the unit.


• One adult visitor may visit at a time.
• Visitation hours are 8 a.m. – 8 p.m.
• Visitors must check in at the Information Desk
• The visitor may be asked to leave if room capacity exceeds four people (semiprivate) or three people (private) at any time.
• Visitors are not permitted to be in the gym unless they are there for a scheduled family training.
• Visitors may not eat in patient rooms


Exceptions to Visitor Restrictions

  • One parent or guardian for a minor child in our care
  • One adult visitor for Labor & Delivery patients during the length of stay
  • Compassionate care, end-of-life situations
  • Support persons for individuals with disabilities (in accordance with AHC CP 209.0 - Access to Support Persons for Individuals with Disabilities in Health Care Settings During the COVID-19 Pandemic)

In the four situations noted above, Adventist HealthCare limits visitation to only those persons who are essential for the patient's physical or emotional well-being. Visitors must comply with all CDC guidance regarding visitation.

Stay Healthy

To help prevent the spread of COVID-19 and to keep all in our community safe, please note our current visitor policy. Please remember to further prevent the spread of illness by wearing a mask that covers your nose and mouth, practicing good health hygiene by washing your hands often with soap and water or an alcohol-based hand sanitizer, coughing/sneezing into your sleeve or tissue, and avoiding touching your eyes, nose or mouth.

Additional Information

If you have further questions regarding the Visitor Policy, please contact our hospitals directly:

Ready When You Are

We’re working harder than ever to make our locations safe, comforting places of healing introducing:

  • Safe Patient Pathways
  • Visitor Restrictions
  • Patient & Staff Screening
  • Deep Cleaning & Disinfection
  • Social Distancing
  • Vigorous Infection Prevention
  • Fewer People in Waiting Rooms
  • Required Face Masks

Patient & Visitor Safety

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