Family and friends can be an important part of a patient’s healing and recovery. We invite our patients to welcome their loved ones for a visit when it is convenient, as long as the visit supports the comfort, care and privacy of our patients, as well as our visitor policy and any temporary restrictions.
In some circumstances, visiting hours and the number of visitors may be limited. Please see below for more information or any visitor restrictions.
Temporary COVID-19 Visitor Restrictions
To help prevent the spread of COVID-19, we’re restricting the number of visitors in our facilities.
Updated: August 16, 2021
- Fort Washington and Rehabilitation are allowing one healthy visitor for admitted patients. Visiting hours and other policies vary by hospital as noted below.
- Shady Grove Medical Center and White Oak Medical Center are allowing two healthy visitors for admitted patients. Visiting hours and other policies vary by hospital as noted below.
- Behavioral Health facilities are not allowing visitors at this time.
- No visitors are permitted for COVID-19 patients or persons under investigation for COVID-19, except as noted below.
- Age requirements vary by location. Please see below for specific hospital policies.
- Hospital visitors must present valid ID and will be screened for COVID-19 symptoms upon entry to the hospital. Visitors with COVID-19 symptoms will not be permitted.
- Visitors must wear a hospital-issued face mask at all time, practice hand hygiene and social distance. Visitors must remain within the patient’s room during the visit and not travel to other areas of the hospital including the cafeteria and waiting areas.
Location Specific Policies
Please select a location below for specifics of that location’s current Visitor Policy:
Fort Washington Medical Center
- Visiting hours are 11:00 am to 7:00 pm daily.
- Visitors must be age 18 or older.
- Visitors are not allowed in the Emergency Department. Translators and Care Navigator are allowed.
- Patients who are admitted can have ONE (1) visitor at a time.
- Patients and visitors who display symptoms or patients who test positive for COVID are not allowed visitors except for a translator.
Shady Grove Medical Center
- Inpatient visitors are allowed from 10 a.m. to 8 p.m.
- Visitors must be age 18 or older.
- Two adult visitors are permitted each day for inpatients and observation patients.
- One visitor may accompany an Emergency Department patient, including patients at our Germantown Emergency Center.
- One visitor may accompany a surgical patient in the pre-op department. Length of visitation is at the discretion of the care team. Visitors must remain in the surgical services waiting room if permitted to stay.
- For maternity patients, one visitor is permitted for the length of stay. One designated trained Doula is also permitted in the Labor and Delivery Department and must remain on the unit.
- Parents/guardians with a baby in the NICU may visit together at the same time.
- No visitors are permitted at this time in our mental health facilities.
- All visitors must enter through main hospital entrance unless escorting an Emergency Department patient. Please do not enter through the Emergency Department; you will be redirected to the main entrance.
- All visitors must park in designated visitor parking, in the garage or surface lots across from the main entrance. Please do not park in lots for the Emergency Department or the Aquilino Cancer Center unless you are using those services. Please do not park in lots reserved for physicians, team members or vendors.
White Oak Medical Center
- Visitation is permitted at any time, according to the guidelines noted.
- Visitors must be age 12 or older.
- Two visitors are permitted for observation and Emergency Department patients, however this is at the discretion of the medical team.
- Patients having outpatient procedures or outpatient testing are permitted one to two visitors at the discretion of the medical team.
- For maternity patients, one designated trained Doula is also permitted in the Labor and Delivery Department and must remain on the unit.
- Visitation hours are 8 a.m. – 8 p.m.
- One adult visitor is allowed for each patient for the duration of their stay.
- Visitors will be screened for COVID-19 symptoms and will not be allowed if symptoms are present.
- All visitors must wear a badge at all times indicating the unit/room of the patient they are visiting and must return the badge when leaving.
- The visitor may be asked to leave if room capacity exceeds 4 people (semiprivate) or 3 people (private) at any time.
- Visitors will maintain appropriate social distancing when possible.
- All visitors must wear the AHC-issued facemask throughout their stay and practice hand hygiene.
- Visitors may not eat in patient rooms.
Exceptions to Visitor Restrictions
- One parent or guardian for a minor child in our care
- One adult visitor for Labor & Delivery patients during the length of stay
- Compassionate care, end-of-life situations
- Support persons for individuals with disabilities (in accordance with AHC CP 209.0 - Access to Support Persons for Individuals with Disabilities in Health Care Settings During the COVID-19 Pandemic)
In the four situations noted above, Adventist HealthCare limits visitation to only those persons who are essential for the patient's physical or emotional well-being. Visitors must comply with all CDC guidance regarding visitation.
To help prevent the spread of COVID-19 and to keep all in our community safe, please note our current visitor policy. Please remember to further prevent the spread of illness by wearing a mask that covers your nose and mouth, practicing good health hygiene by washing your hands often with soap and water or an alcohol-based hand sanitizer, coughing/sneezing into your sleeve or tissue, and avoiding touching your eyes, nose or mouth.
If you have further questions regarding the Visitor Policy, please contact our hospitals directly: