Visitor Policy

Family and friends are an important part of a patient’s healing and recovery. We invite our patients to have loved ones visit when it is convenient. Visitors must support the comfort, care and privacy of our patients, and adhere to our visitor policies and any temporary restrictions.

In some circumstances, visiting hours and the number of visitors may be limited. Please see below for more information or any visitor restrictions.

COVID-19 Visitor Restrictions

To help prevent the spread of COVID-19, we may at times limit the number of visitors in our facilities.

Updated: October 24, 2022

  • Fort Washington Medical Center is allowing two (2) healthy visitors for admitted patients. Exceptions and additional guidelines are noted below.
  • Rehabilitation is allowing (1) healthy visitor at the Rockville location and (2) healthy visitors at the White Oak location. Additional guidelines are noted below.
  • Shady Grove Medical Center is allowing two (2) healthy visitors per day. Visiting hours and other policies are noted below.

  • White Oak Medical Center is allowing two (2) healthy visitors for admitted patients. Visiting hours and other policies vary by hospital as noted below.

No visitors are permitted for COVID-19 patients or persons under investigation for COVID-19 at our hospitals with the following exceptions:

  • Labor and Delivery – one visitor permitted for entire stay
  • Minor children – one parent or guardian permitted for entire stay
  • Support persons for individuals with disabilities as outlined in Adventist HealthCare clinical policy 209.0.
  • Compassionate care/end-of-life situations

Location Specific Policies

Please select a location below for specifics of that location’s current Visitor Policy:

Fort Washington Medical Center

  • Visitors must be five years of age or older.
  • Visiting hours are 9:00 am to 9:00 pm daily.
  • Visitors nor patients are not allowed to use the cafeteria for any reason.

Emergency Department

  • One (1) visitor is allowed.
  • There are no restricted visiting hours. One (1) visitor is permitted 24-7.

White Oak Medical Center

  • Visitation is permitted at any time, according to the guidelines noted.
  • Two visitors are permitted for observation and Emergency Department patients, however, this is at the discretion of the medical team.
  • Patients having outpatient procedures or outpatient testing are permitted one to two visitors at the discretion of the medical team.
  • For maternity patients, one designated trained Doula is also permitted in the Labor and Delivery Department and must remain on the unit.

Shady Grove Medical Center

  • Inpatients, outpatients, emergency and observation patients free of COVID-19 may have two healthy visitors per day, age 12 or older.
  • Visiting hours are 8 a.m. to 8 p.m.
  • Visitors must enter through the Main Lobby. Visitors will be screened for COVID-19 symptoms and will not be permitted to enter if symptoms are present. Visitors must wear a hospital-issued mask, or a self-provided KN95 or N95. No cloth masks are permitted.
  • Visitors must check in to use the Woodlands Café and waiting areas. Use of the third-floor Evergreen Lounge is restricted to CVIR patients and end-of-life ICU visitors.
  • Visitation can be suspended, restricted, or altered at any time by a team member, in consultation with leadership, to ensure the safety of patients, visitors, healthcare workers and care providers.

Behavioral Health

  • For behavioral health patients, please contact the unit therapist for current policies and schedules.


  • Rockville: One healthy adult may visit per stay.
  • White Oak: Two adult visitors are permitted at any time.
  • Visitors must be age 12 or older.


Exceptions to Visitor Restrictions

  • One parent or guardian for a minor child in our care
  • One adult visitor for Labor & Delivery patients during the length of stay
  • Compassionate care, end-of-life situations
  • Support persons for individuals with disabilities (in accordance with AHC CP 209.0 - Access to Support Persons for Individuals with Disabilities in Health Care Settings During the COVID-19 Pandemic)

In the four situations noted above, Adventist HealthCare limits visitation to only those persons who are essential for the patient's physical or emotional well-being. Visitors must comply with all CDC guidance regarding visitation.

Stay Healthy

To help prevent the spread of COVID-19 and other infectious diseases, we ask all visitors to practicing good health hygiene in addition to the safety practices noted in our visitor policy. Wash your hands often with soap and water or an alcohol-based hand sanitizer, cough/sneeze into your sleeve or a tissue, and avoid touching your eyes, nose or mouth.

Additional Information

If you have further questions regarding the Visitor Policy, please contact our hospitals directly:

Ready When You Are

We’re working harder than ever to make our locations safe, comforting places of healing introducing:

  • Safe Patient Pathways
  • Visitor Restrictions
  • Patient & Staff Screening
  • Deep Cleaning & Disinfection
  • Vigorous Infection Prevention
  • Fewer People in Waiting Rooms
  • Required Face Masks

Patient & Visitor Safety

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